Two firms in West Yorkshire have been fined by the Information Commissioner’s Office (ICO) for calling people registered with the Telephone Preference Service (TPS).
Bradford-based Energy Saving Centre Ltd, which offers services such as replacement windows and doors and guttering, made seven million calls over a seven month period without screening them against the TPS register. The ICO has fined the firm £250,000because at least 34,000 of these calls were made to TPS subscribers.
In a separate case, Alex Goldthorpe, trading as Approved Green Energy Solutions, was fined £150,000 for making over 300,000 calls to TPS subscribers between April and July 2017.
It is against the law to call someone registered with the TPS unless that person has given their consent to receive calls from that company.
Andy Curry, ICO Enforcement Group Manager, said:
“People register with the TPS for a clear reason – to stop unwanted marketing calls and protect their privacy. It is the first thing any responsible business should check when making live marketing calls.
“We are committed to taking strong action against firms calling people registered with the TPS, as these fines show.”
The ICO carried out investigations into the two firms after complaints made by members of the public.
Both firms bought the information used to make the phone calls from other companies and failed to check it against the TPS register to ensure the phone calls they were making complied with the Privacy and Electronic Communications Regulations (PECR).
Energy Saving Centre has also been issued with an enforcement notice ordering it to stop illegal marketing.
Anyone who wants to report a nuisance call or text can do so on the ICO website.